Aflaj - FAQ

What is Aflaj?

Aflaj is a water intelligence platform that helps you understand, monitor and improve water use, therefore reducing cost.

Who is Aflaj for?

Aflaj has two main paths:

1. 1- Households & small businesses: Analyze your water bills and understand your consumption.
2. 2- Farms, businesses & organizations: Monitor water use continuously using sensors and the Aflaj dashboard.

Do I need special hardware to use Aflaj?

No. Not for bill analysis.

You can start simply by uploading your water bill.

Sensors are used for the monitoring side of Aflaj, where continuous information about water use is needed.

Can I use my old SONEDE water bills?

Yes. Even better.

Aflaj's bill-analysis system is designed around the information found on water bills, including consumption, billing periods and tariff information. And providing us with an older one is helpful in studying your patterns and providing better recommendations.

What does Aflaj tell me from my bill?

Aflaj can help you understand:

• How much water you used.
• How your consumption changed.
• Your tariff block.
• Unusual consumption patterns.
• Potential leak or abnormal-use risks.
• How much you may need to reduce consumption.
• Practical actions to reduce future consumption and costs.

The goal is simple: turn a complicated bill into something you can understand and act on.

What if I only have one bill?

You can still use Aflaj.

A single bill can provide useful information about your current consumption and costs.

However, historical comparisons become more meaningful when you provide additional bills.

Will Aflaj tell me exactly where a leak is?

Not necessarily.

Aflaj analyzes consumption patterns and other available data to flag abnormal usage and potential leak risks.

For example, a report may indicate that your recent consumption is unusually high and suggest checking toilets, taps, pipes or other possible sources.

Aflaj helps you identify where to investigate; it does not replace a physical inspection by a professional.

Can Aflaj tell me how much I should reduce my consumption?

Yes.

Aflaj can estimate a reduction target based on your consumption and tariff situation, helping you understand what level of use could move you toward a lower-cost range.

What do Aflaj sensors monitor?

Aflaj works with water-related measurements such as:

• Flow.
• Pressure.
• Temperature.

The sensor data is then sent to the Aflaj platform for monitoring and analysis.

Do the sensors require Wi-Fi?

Aflaj's sensor architecture is designed NOT to depend on the customer's site Wi-Fi. The current product uses ESP32-based sensor nodes with cellular connectivity. This is particularly useful for agricultural, industrial or remote locations where conventional Internet access can be difficult.

Do I need to buy Aflaj sensors?

Not necessarily.

Aflaj can be designed around its own sensor nodes, but the platform can also work with existing monitoring infrastructure where compatible.

This means organizations don't necessarily have to replace hardware they already have.

What happens when something unusual is detected?

Aflaj generates an alert when monitored water use goes outside defined or learned conditions. You can then investigate the event through the dashboard and use the available data to understand what happened.

What do I receive after analyzing my bill?

You receive a downloadable Water Intelligence Report containing the analysis, insights and recommendations generated from your bill data.

What is the Water Advisor?

The Water Advisor is the conversational layer of Aflaj. Instead of searching through a report yourself, you can ask questions about your water use and receive explanations based on the information available in your Aflaj account.

Can the Water Advisor change my original data?

Never.

The original bill and measurements remain the source data.

Can the Water Advisor make up information?

Aflaj is designed to ground the Water Advisor's responses in the data and analysis available in your account. However, as with any automated system, its responses should be treated as guidance rather than an ultimate replacement for professional inspections.

Is my water information private?

Your water data is used to provide the Aflaj service and should only be handled according to the privacy terms you agree to when using the platform.

Can Aflaj be used by a farm or hotel?

Yes. Aflaj's enterprise system is designed for environments where continuous water monitoring is useful, including farms, hotels, businesses, factories and organizations. Sensors can provide live information while the dashboard centralizes monitoring, alerts and reports.

Can I use Aflaj with sensors I already have?

Yes. Aflaj is designed to support integration with compatible existing monitoring infrastructure.

How do I get started?

If you're a household or small business:

• Create an account (optional).
• Upload your water bill.
• Receive your analysis.
• Explore your consumption and recommendations.